PRIVACY POLICY

This Privacy Policy is applicable to Moonglow.com (the “Website”) . If you do not agree with this Privacy Policy, please do not use this Site. By accessing and using this Site, you hereby agree to the terms of this Privacy Policy.

At Moonglow Jewelry, we are committed to and value the protection of our customer’s privacy.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/moonglow-jewelry/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/moonglow-jewelry/privacy_policy).

 

1. Personal Identification Information and Other Data We Collect

   For each visitor to our Website, we receive information concerning the usage of our Website by that visitor, including the visitor’s IP address, information concerning the visitor’s browser and/or operating systems, and other access-related information. In addition, we (or a third party acting on our behalf) may use cookies or other tools in order to learn such things as whether an email is opened, how a visitor uses our Website, which pages are viewed and for how long, and whether a visitor returns to our Website.

2. How We Use Information and How You Can Control Such Use

   The information we collect is used to process orders, to bill and collect payment, to resolve problems, to contact customers or prospective customers, to meet legal concerns or obligations, and to maintain or improve our products and services, including our email or other marketing, our Website, and other of our Internet or other business-related activities.

   If you supply us with your postal address, you may receive mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, you may be removed from our postal mailing list by requesting to be removed using any of the Contact/Opt-Out Methods listed below.

   Within our Website, you have the option to join our email list and receive emails containing promotional information about our products, services, and offers. In addition, if you provide us with your email address on any of our other Website pages, you may be automatically added to our email list and receive such emails. If you do not wish to receive our promotional emails, you may be removed from our email list by clicking on the “unsubscribe” link found at the bottom of all promotional/advertising emails and following the related instructions, or requesting to be removed using any of the Contact/Opt-Out Methods listed below[RFW3] .

   Persons who supply us with their telephone numbers will only receive telephone contact from us concerning purchases or direct inquiries made by such persons.

   We provide to certain third party services providers such personally identifiable or other information as is necessary for those third party service providers to perform services for us, including credit card processing, shipping, database management, internet services, and marketing or survey services. We require such third party service providers to confirm that their privacy practices are consistent with our privacy practices[RFW4] .

   The information that you give us and the information about your order may be combined with other personally identifiable information (such as demographic and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This would apply to information that we collect on our Website, information that you provide to our sales associates at Moonglow Jewelry stores or our mail order customer sales associates.

   We may provide personally identifiable or other information, without notice to our customer, in response to a lawful request from a law enforcement or government agency or in response to a formal request in a civil action that on its face meets the requirements for such a request. In addition, we may provide personally identifiable information, without notice to our customer, to credit bureaus or collection agencies if we are permitted or required to do so by law.

3. Use of “Cookies” and Similar Tools

   “Cookies” and similar tools are essentially small pieces of information that are delivered and received by our Website (or, in some instances, by our emails or by banner ads that we may purchase for use on another organization’s website) and stored by your browser on your computer’s hard drive. We may use “cookies” or similar tools to learn about visitors’ preferences and Internet session information, to record user-specific information including state of residence or the web pages that a visitor accesses and for how long. Among other things, “cookies” and similar tools permit us to tailor offerings to Website visitor preferences, to improve our Website and email marketing, and to provide better service to return visitors to our Website. We do not use any information gathered using “cookies” or similar tools for any purpose other than our Internet service, internal business, and marketing objectives[RFW5] .

4. Protection/Security

   We employ reasonable security measures to protect sensitive information in our possession, including personally identifiable information. While such measures include encryption and authentication measures to protect against the loss, misuse, or alteration of information that we collect from customers or other visitors on our Website, no information transmissions on the Internet are completely secure. Consequently, while we strive to secure your personally identifiable information, we cannot guarantee such security, and you ultimately provide such information at your own risk.

5. Protecting Children

   We do not knowingly permit anyone under the age of 18 to purchase products on our Website without parental consent. We encourage parents to supervise and participate in their children’s Internet activities, and we urge children to exercise caution and consult their parents before providing any personally identifiable information on the Internet.

6. Updates to Privacy Policy

   This privacy policy supersedes and replaces all of our previous privacy policies. From time to time, we may update this privacy policy. Notice of any such updates which contain any material changes will be posted on our Website. You are encouraged to check our Website periodically for any material changes to this privacy policy.

7. Contact/Opt-Out Methods

   Should you have any questions or concerns regarding your information or privacy related issues, please contact us via any of the methods listed directly below:

   Via Mail:
   Moonglow Customer Service Information - USA
   5199 NW 74th ave
   Miami FL, 33166

   Moonglow Customer Service Information - Canada
   5295 Garnier St, Unit 208
   Montreal, Quebec, H2J 3T3

   Via Email:
   support@moonglow.com - USA
   Canada@moonglow.com- Canada

   Via Telephone:
   1.888.707.9083
   1.888.707.9083 x 709 - Canada

Upon your request, using any of these methods, we will happily correct any inaccurate information concerning you that we may have in reasonably obtainable form. You may also request to be removed from our email list using any of these methods, or by clicking on an unsubscribe link in one of our emails and following the related instructions.


SMS Policy: 

This SMS Privacy Policy policy outlines how Moonglow (also referred to as “we”, “us” or “our”) collects, uses, stores, processes, and shares your information in relation to our SMS (Short Message Service) communications.

1. Information We Collect

We collect your mobile phone number when you voluntarily provide it to us. This may be when you sign up for our services, make a purchase, or opt-in to receive SMS communications from us.

2. How We Use Your Information

We use your mobile phone number to send you SMS messages about our services, offers, promotions, updates, and any other communication related to [Your Company Name]. By subscribing to our SMS service, you agree to receive such messages as part of your use of the service.

3. Consent to Receive Messages

By providing us with your mobile number, you confirm that you are the account holder or have the account holder’s permission to enroll the designated mobile number in our SMS service. You consent to receive SMS messages from us at the mobile number you provided.

4. Opting Out

If you no longer wish to receive SMS messages from us, you can opt-out at any time by replying "STOP" to any message we send. You acknowledge that opting out of receiving SMS messages may impact your use of our services.

5. Data Sharing and Storage

We do not share your mobile number with third parties for their own marketing purposes without your consent. We store your mobile number in secure databases and take reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration by third parties.

6. Changes to this Policy

We may update or modify this Policy at any time, without prior notice, by posting the revised version of this Policy on our website. Your continued use of our services after any changes to the Policy signifies your acceptance of our updated Privacy Policy.

7. Contact Us

If you have any questions about this Policy, please contact us at: 

5185 NW 74th Ave, Miami, FL 33166
888-707-9083
support@moonglow.com


ADA Policy: 

At Moonglow, we are committed to making our website accessible for everyone. We're always working to improve, and we take your experience seriously.

Doing Our Best

We aim to meet accessibility guidelines, but we realize that technology and interpretations of those guidelines are always evolving. If you experience difficulty in accessing any part of our website, we want to help.

Need Help with Your Order?

If you have trouble with any part of our site, please contact us immediately. We are more than happy to assist you in completing your order or accessing any of our content.

• Phone: 888-707-9083
• Email: support@moonglow.com

We aim to respond to all inquiries within 3 business days.

Your Feedback Matters

Your input is important to us. If you come across any barriers to accessibility, please reach out. We continually review your feedback to make improvements.

Technologies We Use

Our website uses standard technologies like HTML, CSS, and JavaScript to provide an accessible experience.

Disclaimer

We are doing our best to comply with applicable laws and guidelines. However, some issues may still arise. When this happens, we will work diligently to fix them and provide you with the support you need to use our website.