PRIVACY POLICY

This Privacy Policy is applicable to Moonglow.com (the “Website”) . If you do not agree with this Privacy Policy, please do not use this Site. By accessing and using this Site, you hereby agree to the terms of this Privacy Policy.

At Moonglow Jewelry, we are committed to and value the protection of our customer’s privacy.

  1. Personal Identification Information and Other Data We Collect

    For each visitor to our Website, we receive information concerning the usage of our Website by that visitor, including the visitor’s IP address, information concerning the visitor’s browser and/or operating systems, and other access-related information. In addition, we (or a third party acting on our behalf) may use cookies or other tools in order to learn such things as whether an email is opened, how a visitor uses our Website, which pages are viewed and for how long, and whether a visitor returns to our Website.

  2. How We Use Information and How You Can Control Such Use

    The information we collect is used to process orders, to bill and collect payment, to resolve problems, to contact customers or prospective customers, to meet legal concerns or obligations, and to maintain or improve our products and services, including our email or other marketing, our Website, and other of our Internet or other business-related activities.

    If you supply us with your postal address, you may receive mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, you may be removed from our postal mailing list by requesting to be removed using any of the Contact/Opt-Out Methods listed below.

    Within our Website, you have the option to join our email list and receive emails containing promotional information about our products, services, and offers. In addition, if you provide us with your email address on any of our other Website pages, you may be automatically added to our email list and receive such emails. If you do not wish to receive our promotional emails, you may be removed from our email list by clicking on the “unsubscribe” link found at the bottom of all promotional/advertising emails and following the related instructions, or requesting to be removed using any of the Contact/Opt-Out Methods listed below[RFW3] .

    Persons who supply us with their telephone numbers will only receive telephone contact from us concerning purchases or direct inquiries made by such persons.

    We provide to certain third party services providers such personally identifiable or other information as is necessary for those third party service providers to perform services for us, including credit card processing, shipping, database management, internet services, and marketing or survey services. We require such third party service providers to confirm that their privacy practices are consistent with our privacy practices[RFW4] .

    The information that you give us and the information about your order may be combined with other personally identifiable information (such as demographic and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This would apply to information that we collect on our Website, information that you provide to our sales associates at Moonglow Jewelry stores or our mail order customer sales associates.

    We may provide personally identifiable or other information, without notice to our customer, in response to a lawful request from a law enforcement or government agency or in response to a formal request in a civil action that on its face meets the requirements for such a request. In addition, we may provide personally identifiable information, without notice to our customer, to credit bureaus or collection agencies if we are permitted or required to do so by law.

  3. Use of “Cookies” and Similar Tools

    “Cookies” and similar tools are essentially small pieces of information that are delivered and received by our Website (or, in some instances, by our emails or by banner ads that we may purchase for use on another organization’s website) and stored by your browser on your computer’s hard drive. We may use “cookies” or similar tools to learn about visitors’ preferences and Internet session information, to record user-specific information including state of residence or the web pages that a visitor accesses and for how long. Among other things, “cookies” and similar tools permit us to tailor offerings to Website visitor preferences, to improve our Website and email marketing, and to provide better service to return visitors to our Website. We do not use any information gathered using “cookies” or similar tools for any purpose other than our Internet service, internal business, and marketing objectives[RFW5] .

  4. Protection/Security

    We employ reasonable security measures to protect sensitive information in our possession, including personally identifiable information. While such measures include encryption and authentication measures to protect against the loss, misuse, or alteration of information that we collect from customers or other visitors on our Website, no information transmissions on the Internet are completely secure. Consequently, while we strive to secure your personally identifiable information, we cannot guarantee such security, and you ultimately provide such information at your own risk.

  5. Protecting Children

    We do not knowingly permit anyone under the age of 18 to purchase products on our Website without parental consent. We encourage parents to supervise and participate in their children’s Internet activities, and we urge children to exercise caution and consult their parents before providing any personally identifiable information on the Internet.

  6. Updates to Privacy Policy

    This privacy policy supersedes and replaces all of our previous privacy policies. From time to time, we may update this privacy policy. Notice of any such updates which contain any material changes will be posted on our Website. You are encouraged to check our Website periodically for any material changes to this privacy policy.

  7. Contact/Opt-Out Methods

    Should you have any questions or concerns regarding your information or privacy related issues, please contact us via any of the methods listed directly below:

    Via Mail:
    Moonglow Customer Service Information - USA
    5199 NW 74th ave
    Miami FL, 33166

    Moonglow Customer Service Information - Canada
    5295 Garnier St, Unit 208
    Montreal, Quebec, H2J 3T3

    Via Email:
    support@moonglow.com - USA
    Canada@moonglow.com- Canada

    Via Telephone:
    1.888.707.9083
    1.888.707.9083 x 709 - Canada

Upon your request, using any of these methods, we will happily correct any inaccurate information concerning you that we may have in reasonably obtainable form. You may also request to be removed from our email list using any of these methods, or by clicking on an unsubscribe link in one of our emails and following the related instructions.