Refund Policy
If for any reason you are not completely satisfied with your purchase, you have 30 days from the date you receive your purchase to return or exchange your purchased item, no questions asked. We want you to enjoy your purchase and experience with us. All orders ship from our studio located in MIami, FL
Exchanges & Returns
Making exchanges and returns at Moonglow is easy. If you would like to make an exchange, simply contact support@moonglow.com within 30 days of purchase, we will issue you a prepaid return label. Please use this prepaid label to send your item back to our facilities. At that time, one of our customer service agents will be in touch with you and refund the order. If you have any questions or concerns along the way, please email us at support@moonglow.com
Shipping Within the United States
All orders generally ship within 24 to 48 hours after purchase, but we do our best to get it out sooner. Your order will be shipped through USPS (United States Postal Service) or Fedex Express unless you select an alternative shipping method. We do not ship on Saturdays, Sundays, or major holidays. Orders placed on Friday, Saturday, or Sunday will ship on the following Monday.
Shipping Within Canada
All orders to Canada are shipped from Ottawa, Ontario, and are not subject to duties or taxes. Approximate shipping time is 3 to 10 business days.
How to Reach Us
We truly appreciate your business and hope you have a wonderful experience shopping with us. If you have any questions or concerns regarding a U.S. order, please feel free to call us at 1.888.707.9083. We are open Monday through Friday, 8:30 AM - 5:00 PM EST. You can also email us 24/7 at support@moonglow.com! Please allow 24 business hours for a response to your voicemails and emails!
About International Orders
Shipping, return, fees, and order policies may differ for international orders. All policies pertaining to international orders are listed below.
International Shipping Policy
Shipping times for international orders will vary by country. Moonglow cannot guarantee delivery dates on international orders outside of the United States. For questions regarding international shipping status or specific policies, please contact support@moonglow.com
International Shipping Information
We now ship worldwide! Once your item is in your cart, it will give you an "International Shipping" option that will guide you to input your information as well as cover customs charges depending on your country’s requirements.
All duties and fees related to customs are the responsibility of the purchaser unless you have specified to prepay duties and taxes. Moonglow does not pay for duties owed that will be charged by customs when arriving in your country. All international orders must be placed online. If you attempt to place an international order and your order will not process, please verify your billing, shipping, and credit card information. If the problem persists, please email support@moonglow.com.
For anyone ordering from Australia, please visit our website - Moonglowaustralia.com.
Our Story
Moonglow Jewelry LLC is proudly based in Miami, Florida. We started our journey in 2012 with a mission to create beautiful, meaningful jewelry that captures your most cherished moments. We are dedicated to providing you with exceptional products and excellent customer service. Thank you for choosing Moonglow!
